Statcounter, a real-time web analytics service that helps websites track views and visits, is down and having problems today.
Many users complain, that their website’s stats (views and visits) are frozen and not updating from the last 12 hours.
Twitter is filled with reports and complaints of users, explaining the issue they are facing with Statcounter being down.
Is It Down Right Now, also reports that Statcounter is down and the web analytics website is currently facing “Possible Service Disruption”.
Here are some reports from Twitter on Statcounter outage problem:
@vanillaweb: @statcounter Hi, whats happening with the site today? My stats haven’t updated on any account since around 11 am this morning.
@ajit4u1989: @statcounter account is hanged. It is showing the same data from last 4 hours. Is it the bug in statcounter or only my account facing this issue?
@ChannelRadio1: Hey @statcounter our stats haven’t been updated for 11 hours now , what’s happening?
@23Daves: I was fiddling with my site’s layout yesterday and wondered if I’d messed something up – I should have done a Twitter search first to see if anyone else was experiencing the same problem!
@datuckert: @statcounter Are there currently any issues? Our stats do not show any hits since 1.30 pm today.
We have reached out to Statcounter and will update this post as soon as we hear from them.
UPDATE: Finally, after the passage of 48 hours Statcounter team has fixed the stats issue. Statcounter’s CEO has released a statement, read it below:
Missing traffic data over the weekend.
Dear StatCounter members,
I’m so sorry to report that over the weekend there was an error with collecting your visitor data. The missing traffic data window is from Saturday 11th July 12:30 pm to Monday 13th July 6:35 am UTC. The collecting of visitor traffic data resumed on the 13th July 6:35am UTC and stats are in real-time.
Unfortunately, this data cannot be restored but we are working on a way to estimate and restore the summary traffic for this period. Please check back to this page for further updates as we investigate what happened and make plans to never allow this to happen again.
Update Mon 13th July 11:31: We’ve added an estimation for the Saturday and Sunday traffic that was missed.
Founder & CEO