Multiple T-Mobile users are getting the ‘usage details missing or not available’ error. When customers select usage details, nothing appears.
T-Mobile is a wireless telecommunications provider based in the US. It provides voice, text, and data services to its customers through its extensive network of cell towers and fiber optic cables.
Reports of T-Mobile ‘usage details missing or not available’
Many users are frustrated by the issue and took to social media websites and community forums to express their concerns and search for a solution.
Some clients have also confirmed that their usage details do not appear at all, making it hard to keep record of their consumption.
“On the T-Mobile app, you have the option to see all usage regarding data usage, text messages sent/received & phone calls incoming/outgoing. It’s been about a week since my new billing cycle started yet my usage has not updated for this month to be able to see any of this information,” an affected user posted.
Another user posted: “I have chatted thru the app many times and on call. I have deleted and added the app with no change, logged on desktop, and no updates. The usage overview details on the current cycle do not update as of 24 Jan 2023. Overall shows an increase in calls and texts. But no updates on the details.”
Apparently, the issue is not new. It has been going on since many months and no action has been taken yet.
No acknowledgement from T-Mobile
The issue has been going on for some time, but T-Mobile has made no acknowledgment of the bug.
Here are a few steps you can try to resolve the issue:
- Restart your device
- Clear your browser cache and cookies
- Try a different device
- Contact T-Mobile support
According to one customer, it normally takes some time for the usage details to appear at the end of the billing period.
But even so, in this case, the bug continues to affect subscribers even after the billing cycle has finished, adding to the confusion.
T-Mobile must address this problem and offer a solution to its customers promptly.
