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US charges 6 call centres operating in India for alleged conspiracy to defraud Americans

6 call centres scam india US
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Six Indian call centre companies and their directors have been charged by US authorities in an alleged conspiracy to defraud Americans in tens of millions of phone calls by posing as officials from the government pension system and the tax agency.

Federal Prosecutor Kurt Erskine announced the charges in an Atlanta court on Thursday “These India-based call centres allegedly scared their victims and stole their money, including some victims’ entire life savings”.

“Scam robocalls cause emotional and financial devastation to victims, particularly our vulnerable and elderly populations.”

People all over the United States receive calls on a regular basis from people with barely concealed Indian accents claiming to be American officials and threatening arrest or other penalties.

These calls, which can come several times a day, have tarnished Indians’ and India’s reputations among Americans.

The six companies and their directors were charged with conspiring with E Sampark, a company that provides internet-based telephone services, and its director, Guarav Gupta,”to forward tens of millions of scam calls to American consumers”, the Justice Department said.

In November 2021, that company and Gupta were charged in connection with the alleged scam.

According to the Department, the call centres and their directors made the initial scam calls, and the provider of the internet phone service known as VoIP forwarded those calls into this country in an attempt to defraud Americans.

Achivers A Spirit of BPO Solutions Private Limited and Manu Chawla were charged, as were Fintalk Global and Sushil Sachdeva, Nitin Kumar Wadwani, and Swarndeep Singh alias Sawaran Deep Kohli; Global Enterprises and Dinesh Manohar Sachdev; Shivaay Communication Private Limited and Gaje Singh Rathore; SM Technomine Private Limited and Sanket Modi; and Technomind Info Solutions and Rajiv Solanki.

According to Erskine, “criminal India-based call centres defraud US residents, including the elderly, by misleading victims over the phone” through a variety of scams.

According to the Justice Department, callers posing as Social Security officials threaten people by claiming that their identification numbers, the American equivalent of India’s Permanent Account Number (PAN), have been used in a crime.

It also stated that the perpetrators, posing as tax officials, inform the victims that they owe tax arrears.

“In both scenarios, the call centres threaten to arrest the victim if the victim does not send money. Based on misrepresentations made during the calls, the victims, including a number of Georgia residents, mailed money to a network of individuals who allegedly laundered funds on behalf of the overseas fraud network,” the Justice Department said.

According to the Department, in other scams, call centres tell victims that they are eligible for loans and require them to send fees in order to obtain their bank information, or they tell them that money has been deposited into their account and instruct them to withdraw the “money,” which were actually fake transactions, and send them as wire transfers or gift cards.


About the author

Brendan Byrne

While studying economics, Brendan found himself comfortably falling down the rabbit hole of restaurant work, ultimately opening a consulting business and working as a private wine buyer. On a whim, he moved to China, and in his first week following a triumphant pub quiz victory, he found himself bleeding on the floor based on his arrogance. The same man who put him there offered him a job lecturing for the University of Wales in various sister universities throughout the Middle Kingdom. While primarily lecturing in descriptive and comparative statistics, Brendan simultaneously earned an Msc in Banking and International Finance from the University of Wales-Bangor. He's presently doing something he hates, respecting French people. Well, two, his wife and her mother in the lovely town of Antigua, Guatemala.

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