Several Bing Chat users are reporting an issue where they are unable to communicate with the bot, receiving an error message saying “Something went wrong.”
Bing Chat is an AI-powered chatbot service provided by Microsoft. It allows users to ask questions and receive answers on a variety of topics, such as weather and general knowledge. However, some users have reported experiencing issues while using Bing Chat.
Reports of Bing chat ‘Something went wrong’ error
The problem affects some users only on the website, while others experience it on both the website and the app. This has been an ongoing issue that persists to this day, causing frustration for users who are unable to use the tool.
One person wrote: “Anyone still having issue getting the chat to work? Been fine previously, but since yesterday whenever I type anything it just comes up ‘Something went wrong – Refresh’. Doesn’t matter if I click on Refresh, wait or reload the browser nothing changes. In the Discover section on the right, the chat tab, just has ‘Stop Responding’ underneath what I type and again nothing else appears.”
“Trying to get a sense of what’s going on here. I had access very early last week, but haven’t had access since the recent maintenance. I instantly get Something went wrong. Can’t even use the Feedback button,” another affected user said.
Some users have tried various troubleshooting methods such as clearing cache, rebooting devices, and uninstalling and reinstalling the app, but without success.
There are different speculations as to why this issue is happening. Some users think it could be due to Bing updates, while others suspect that Microsoft has banned users who have been abusing their new AI bot.
Fortunately, potential workarounds have been suggested.
“I have 2 Bing accounts and this only happens on one of them, personally I think I got banned on acct 1 for using the jailbreak prompts here recently and pushing Bing over the edge,” a Redditor shared.
Switching to or signing up for a new Bing account may help, or using Bing Chat through the Microsoft Edge browser or Skype app as an alternative.