After the iOS 16.2 update, several iPhone users have taken to social media to report a problem where WhatsApp backup stopped working or got stuck on “preparing.”
Whatsapp supports offers end-to-end encryption for private messaging and building communities. Regular updates to the software provide more significant changes and functionality. But it appears that the iOS 16.2 update broke the backup feature.
It’s not the first time following the iOS 16.2 update that things have gone wrong. Recently, it also prevented people who use Apple Podcasts from downloading podcasts.
“@WhatsApp Backup on the app has been stuck on preparing for over a week, your help dept does not reply, what’s happening?” a user posted.
Another user posted: “@WhatsApp backup not working, I already tried with my iPhone, wife & son iPhone. Only prepare backup and never finished completely.”
The process of starting a backup on the app always remains stuck at “Preparing.” And sometimes it stays that way for days or even hours.
It appears that even people with strong network connectivity and sufficient storage on their devices are having trouble with this problem.
Users have been bothered by it for a long time, yet it is still present with iOS 16.2 and is still stuck.
A user suggested a way to back up the chat as a temporary fix that worked for them twice. Try the following steps:
There is currently no acknowledgment from WhatsApp but you can try reaching out to their support team.