Cloudflare, a provider of digital infrastructure services, said the outage on Tuesday was caused by a network change rather than a cyber attack.
Several popular platforms that use Cloudflare services, including Discord, DoorDash, NordVPN, Zerodha, Upstox, and others, went down for users worldwide, including in India.
“A network change in some of our data centres caused a portion of our network to be unavailable. Due to the nature of the incident, customers may have had difficulty reaching websites and services that rely on Cloudflare,” the company said in a statement.
“Cloudflare was working on a fix within minutes, and the network is running normally now,” it added.
Given the size of Cloudflare and the proportion of the Internet that relies on our network, “it is critical that we are open and transparent about what happened, why it happened, and what we’re doing to ensure it doesn’t happen again.”
Cloudflare previously stated that it had identified the issue and had rolled out a fix, after which several platforms resumed normal operations.
According to DownDetector, users of Coinbase and Shopify also experienced issues.
Several online platforms, including Shopify, Discord, Acko, GitLab, and others, went down for users in India last week due to a Cloudflare outage.
In a statement, Cloudflare stated that it was not the result of a cyber attack.
“The root cause of the issue was an increase in resource consumption due to a software release. Cloudflare was working on a fix within minutes, and the network is running normally now,” the company said in a statement.
Several customers in India experienced ‘HTTP 504’ error-based service outages, particularly for lengthy queries.
The outage also impacted the SaaS platform OSlash, Flitpay, and other platforms that rely on the Cloudflare network.