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How to fix Netflix ‘Sorry something went wrong Please try again later’ error

Netflix expands password-sharing crackdown
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Netflix is a popular movie-streaming service that you can use through a web browser or its app. But sometimes, Netflix gives an error message saying, “Sorry something went wrong Please try again later,” and it prevents users from watching anything on the platform.

Netflix ‘Sorry something went wrong Please try again later’ error explained

Netflix has several different “Something went wrong” error messages, which can include:

  • “Oops, something went wrong. An unexpected error has occurred.”
  • “Whoops, something went wrong (F1)”
  • “Whoops, something went wrong… Unexpected error.”
  • “Sorry, something went wrong. Please try again later.”

These error messages can pop up when you’re using Netflix, whether through a browser or the app. They often come with specific error codes, suggesting there could be different causes. Fortunately, various solutions might resolve these “Something went wrong” issues.

Netflix might display the “Something went wrong” error message when it can’t fulfill your request. This failure could happen for a few reasons:

  • Your network connection is weak or unstable.
  • The Netflix server is down.
  • Something is blocking your access to Netflix.
  • You might have missed a payment for your Netflix subscription.

Whatever the reason, you can try these methods to resolve the issue.

Getting ‘Sorry something went wrong Please try again later’ Netflix error? Here’s how to fix it

Fix 1: Refreshing Device Information

If you see this error message on Netflix, it usually indicates a problem with the information stored on your device. Here’s how you can refresh it.

For Smart TVs, Xbox One, Set-top Boxes, Streaming Media Players, and Blu-ray Players:

  1. Sign Out of Netflix: On your device, go to the “Get Help” or “Settings” menu and select “Sign out.” If you’re on an error screen, find “More Details” and choose “Sign out” or “Reset.”
  2. If You Can’t Sign Out: Use your remote control and press the following buttons in order:
  3. Choose Sign Out or Reset: After entering the above sequence, you’ll see options like “Sign out,” “Reset,” or “Deactivate.” Select one of these to refresh the device information.
  4. After you’ve done this, sign back into Netflix and try using the service again to see if the error is resolved.

Fix 2: Update App on Phone

If you’re getting the Netflix ‘Sorry something went wrong Please try again later’ error on your phone, it typically means there’s a problem with the Netflix app’s stored data or settings. Here’s how you can fix it:

  1. Uninstall the Netflix App
    In the Windows search bar, type “Netflix” to find the app.
    Right-click on the Netflix app and select “Uninstall.”
    Follow the prompts to completely remove it from your computer.
  2. Reinstall the Netflix App
    Open the Microsoft Store from your Start menu or taskbar.
    Search for “Netflix.”
    Click “Get” or “Install” to download and install the app again.
    After reinstalling, open the Netflix app and sign in to see if the error is resolved.

Uninstalling the Netflix application will remove any downloaded titles on your computer. To keep these titles safe, you can move them to another location, preferably a removable device. Once you’ve moved them, disconnect the removable device from your PC before uninstalling Netflix.

Fix 3: Clearing Browser Cache

Clearing your browser cache can be a good solution if you’re encountering a specific error message with Netflix. If you’re using Chrome, follow these steps:

For Chrome Users

  1. Open Settings
    Click on the Start menu and select “Settings.”
  2. Go to Apps & Features
    In the left sidebar, click on “Apps.”
    Then, on the right side, click “Apps & Features.”
  3. Select Netflix
    Scroll through the list of installed apps until you find Netflix.
    Click on the ellipses (three dots) next to Netflix and choose “Advanced Options.”
  4. Reset Netflix
    Scroll down and click the “Reset” button to clear the cache and reset the app’s data.
    After resetting Netflix, try opening it again to see if the error is resolved. If you still encounter issues, you may need to try other troubleshooting steps or contact Netflix support.

For Mobile Devices

To resolve a Netflix ‘Sorry something went wrong Please try again later’ on your phone, you can reset the app’s data and restart it. Here’s how to do it:

  1. Open Settings
    Tap the “Settings” app on your phone.
  2. Select Netflix
    Scroll down the list of apps and tap on “Netflix.”
  3. Reset the App
    Toggle on the “Reset” switch, or tap “Storage” and then “Clear Data.”
  4. Restart Netflix
    Open Netflix again and check if the issue is resolved.
    If the error persists after these steps, you may need to restart your phone or consider reinstalling the app for a complete reset.

Fix 4: Restart Your Home Network

If you’re having issues with Netflix, restarting your home network might help. Here’s how to do it:

  1. Turn Off Your Device
    Power down the device you’re using to watch Netflix.
  2. Unplug Your Modem and Router
    Disconnect both your modem and router from their power sources.
    Wait for at least 30 seconds.
  3. Reconnect and Turn On
    Plug your modem and router back into power.
    Wait about 1 minute to let them fully restart.
    Turn on your device.Note: Some devices, modems, and routers might take longer to restart and reconnect to the internet fully. If needed, wait a bit longer before trying again.

Fix 5: Check Your Payment Method

If you’re getting an error while trying to pay for Netflix, it might be due to a problem with your payment method, web browser, or bank. Here’s how to troubleshoot:

  • Ensure that the payment information (such as credit card number, expiration date, and CVV) is correct.
  • Check if the card is expired or if there are any holds on your account.
  • Make sure there’s enough credit or funds to cover the Netflix subscription.

Other Fixes for Netflix ‘Sorry something went wrong Please try again later’

If none of the previous solutions work, try these additional steps:

  • Restart the Netflix App or Your Device: Close the app or turn off your device, then start again.
  • Update Your Device’s System: Ensure your device’s operating system is up to date.
  • Check Your Network Connection: Make sure you’re connected to a stable network, and disable any proxy or VPN.
  • Add Netflix to Trusted Lists: Include Netflix in your browser’s trusted sites or in your firewall’s whitelist.
  • Disable Problematic Programs: Turn off or uninstall any programs or services that might be interfering with Netflix.
  • Reset Netflix, Your Browser, or Your Device: If all else fails, reset the Netflix app, your browser, or your entire device to resolve deeper issues.

About the author

Jike Eric

Jike Eric has completed his degree program in Chemical Engineering. Jike covers Business and Tech news on Insider Paper.

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