A trending CCTV video from an electronics store in Saratov, Russia, shows a humanoid sales assistant attacking a customer. The video has gone viral and sparked widespread debate. The robot, named “Syoma” was used at the Volga Store to provide assistance to customers.
The video captures a customer approaching the robot and attempting to shake hands. When the robot does not respond, he shoves the robot lightly. In response, the robot shifts forward and charges at the customer, kicking at his legs and attempting to knock him down. The store staff are seen rushing to restrain the robot, while bystanders also try to intervene. The robot was eventually manually shut down by store staff.
ரஷ்யாவில் உள்ள ஒரு கடையில் தன்னை தள்ளி விட்டதால் கோபமடைந்து அவரை தாக்கிய ரோபோ !
பின்பு ரோபோவை கட்டுப்படுத்த அதனை ஆப் செய்து கட்டுப்படுத்தி உள்ளனர் ! #Robot | #AI | #AIRobots pic.twitter.com/gMkuesIagn
— Prakash Vijay (@PrakazVijay_Of) September 2, 2026
The store has reported that no one was seriously injured. It claimed that the robot had experienced an “emotional reboot”. Tech analysts on social media have speculated that the incident was staged for publicity and used as a clever marketing stunt. An official statment by the store also underplayed the incident, and simply states that the machine had “gone out of control”. This may be the case given that most retail-facing humanoid robots are not programmed as fully autonomous.
Some social media users are also blaming the customer for “ragebaiting” the robot. When external force is applied to a machine, its processors are built to prioritize balance. The robot launched an attack on the customer to regain its stability.
Alternatively, it may also have been a stabilization glitch. When the customer tried to shove the robot, its balance algorithm may have gone haywire.
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