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Shopify users report ‘unable to checkout’ cart issue

Twitter app Shopify

Multiple Shopify users reported the ‘unable to checkout’ cart issue. The bug is showing up on the checkout process in Shopify online stores. 

Reports of Shopify ‘unable to checkout’ cart and stuck in a cart loop issue

Currently, many people using Shopify are experiencing an issue where potential buyers are unable to checkout in their stores. Users said they get stuck on the cart page when trying to complete the transaction.

“@ShopifySupport HELP! Running my store since 2017. Currently, the checkout button just loops back to the cart page. Have tried multiple themes to no avail. Multiple customers trying to check out,” a user tweeted on Wednesday.

Shopify is a popular platform that allows entrepreneurs to set up an online store from scratch. One can create a customized store through a user-friendly website builder. Anyone with no prior programming knowledge can open up their online store.

There are multiple tools that allow store owners to keep track of transactions. Similarly, they can analyze the growth of their store over time along with other amazing features.

The recent cart issue is worrying for all Shopify-based online store owners. It is a cause of concern because the bug prevents buyers from completing the transaction. Hence, causing several potential sales to be lost.

Acknowledgment of the issue and potential workaround

The Shopify team has been quick to acknowledge the prevailing issue. They are working on a fix, but there is no ETA provided. 

However, there is a workaround that has helped resolve the issue for users. The fix consists of altering a section of the code on the ‘cart’ page:

However, for those who do not understand how codes work, there is another way. Shopify also provided a potential fix on its official status page.

“Checkouts that use Google Tag Manager may not be reachable for some customers from the cart page. We recommend temporarily disabling Google Tag Manager as a workaround while our developers are continuing to investigate,” they posted.

They also replied to users’ complaints on Twitter.

“Our developers are aware of issues affecting checkouts and are working quickly on a resolution. We will share an update once the issue is resolved. We appreciate your patience and understanding,” the tweet read.


About the author

Jike Eric

Jike Eric has completed his degree program in Chemical Engineering. Jike covers Business and Tech news on Insider Paper.

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