Apple said on Wednesday that it is investigating the call drop issue on the iPhone 12 and iPhone 13 devices, as users continued to report reception issues despite updating the mobile operating system.
“We are doing our best to provide the best experience to our customers and looking into the issue affecting some customers at LG Uplus,” Apple said in its first comment on the issue.
Apple released iOS 15.1.1, an updated version of iOS 15.1, last month to fix call drops and other bugs after users all over the world complained about the issue on their devices.
According to the Yonhap news agency, Apple users in South Korea reported similar experiences, particularly among those who subscribed to LG Uplus Corp., a telecom operator.
As a result of its customers’ complaints about intermittent reception failure in some Apple devices, LG Uplus established a service section to address the dropped call issue.
Other mobile carriers, including KT Corp and SK Telecom, stated that they had not received any such complaints.
Users of iPhone devices were reported to be experiencing dropped calls earlier this month, despite Apple’s release of an update to the mobile operating system last month to address the issue.