Millions of people across the world use LG smartphones because of different factors, including quality workmanship and amazing features. However, as with other electronics, LG devices are not perfect. The latest reports across social media sites reveal that LG smartphone users are now experiencing an error message that says, “Unfortunately, LG IMS has stopped.” This error message pops up every few seconds.
“LG IMS has stopped” error message affects users
Multiple reports reveal that LG smartphone users are reporting an annoying “Unfortunately, LG IMS has stopped” error message. This issue mostly affects LG phone users on T-Mobile. However, a few other carrier users also experience this issue.
The IMS service crashing issue has been around since 2019. It has affected a couple of issues, including Samsung’s Galaxy S9 devices. For now, the exact cause of the issue is unclear, but this report says the issue is not from LG. You can check here (1,2,3,4) to read more on the issue.
Try these workarounds
The LG team, and some affected users, have dropped a couple of workarounds you can try to address this “LG IMS has stopped” error message. Let’s check them out below:
Suggestion 1 from the LG team
Not long ago, the LG team released a couple of troubleshooting steps you can use to resolve this issue. If you currently experience the error message, this is what the team says you should do:
- First, you need to open your smartphone’s “Settings” menu. After pulling down the menu, proceed by selecting “Enable Airplane Mode”.
- Next, go back to “Settings” and open “Apps”.
- After that, you need to Choose “App Info.”
- Next, tap on the 3 green dots in the upper right corner of the screen. Now, select “Show System”.
- After that, locate and choose “com.lge.ims.rcsprovider. To make things easier, use the search icon on top of the screen to search for “lge.ims”.
- Next, open “Storage”, choose “Clear Data” and then “Clear Cache.”
- Head back to “Storage” and tap on “Force Stop.”
That’s all about removing the “LG IMS has stopped” error message. You might need to need repeat the above steps about 3-5 times to get the issue resolved.
Suggestion 2 by T-Mobile
If your carrier is T-Mobile, the good news is that the service provider has already released a fix to address this issue. You can find more information regarding this fix by reading The T-Mo Report.
Suggestion 3 by an affected user
An affected user claimed to have an effective workaround to address this issue. To fix the “LG IMS has stopped” error message, the user suggested that you should switch to the “Google Phone & Messaging” apps.