Just when the frustrated Pixel 5 owners thought they had seen enough of bugs and issues, they have encountered more. The Google Pixel 5 users on the Mint Mobile network have reported call dropping and SMS sending issues. They have taken to the Mint Mobile subreddit, Pixel Phone Help and other forums to complain about the issues.
The issues are specific to Mint Mobile network
A user named Jeremy Waite wrote on the Pixel support forum that he had to reboot the Pixel 5 on a daily basis “because when making a call it immediately ends the call with either “call failed” or “call ended”. The problem occurs on both mobile data and WiFi calling.
A Reddit user noted that the device works just fine for a while after restarting it. “But the problem comes back pretty soon after.” There are dozens, if not hundreds, of similar complaints across various platforms. Users are unable to make calls at all. They are also facing issues with sending SMS. The SMS gets delayed or the delivery fails.
For the uninitiated, Mint Mobile is a mobile virtual network operator (MVNO). It relies on the infrastructure of other telecom operators (T-Mobile). Notably, Pixel 5 owners on T-Mobile itself haven’t reported any such issues. So, it has something to do with Mint Mobile. Or maybe the Pixel 5 isn’t optimized to support the Mint Mobile network.
Google investigating the call dropping and SMS sending issues on Pixel 5
A platinum product expert said in the Pixel support forum that he has escalated it to ensure that Google looks into the issue. It’s not yet clear whether the fault is on Google’s side or Mint Mobile’s.
Some people have found temporary workarounds while Google looks into the issue. One Reddit user said disabling the WiFi calling fixes the problem. But it didn’t work for many others. If you want to give it a try, head over to Settings > Network & internet > Mobile network > Calling to disable WiFi calling. Alternatively, you can try switching from 5G to 4G LTE and see if it works. It has worked for some users temporarily.