If you’re familiar with how Steam works, you’ll agree that it offers an easy-to-use, automated refund system. However, for users to enjoy this offering, they need to meet specific requirements. Today, many users who meet the requirements for a Steam refund are reporting that the system is currently not working. During the submission process, the affected users get hit with an error message.
Users say the Steam refund is not working
For you to use the refund system, you need to first meet the eligibility requirements. After that, you can click on the “It’s not what I expected” or “I would like a refund” option. This is exactly what many users are doing, but instead of getting refunded, they keep getting a frustrating error message.
A Reddit user on the r/steamsupport thread said the error message says: “An error occurred trying to handle that request. Please give us a few minutes and try again.” Many Users affected by the same issue also expressed their frustrations. A user said he needs to refund a game, but the Steam refund system is not working for him.
From the reports, it seems the issue affects both the Steam app and the web browser version. Users affected by this issue said they want to refund games like Conan Exiles, Battlefield 6, and many more. Unfortunately, they couldn’t because of the error message that keeps popping up.
Is there a Workaround Yet?
Officially, there’s no workaround from Steam to address the issue where the refund system is not working. However, an effective workaround suggested involves skipping the automated refund flow completely. Instead, you can follow these steps:
- Open a manual support ticket
- Describe the game you want to refund
- When describing the game, ensure to include a screenshot of the price.
With this approach, you should be able to refund the game successfully. This is the same trick used by some affected users. You can try this trick out and let us know if it works for you.
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