Snapchat users have expressed annoyance as some got locked out of their accounts. After the August update, many people saw a ‘temporarily disabled’ error on their Snapchat.
Frustrated users took it to Twitter to report their repeated unsuccessful login attempts. They asked for a way to get access to their account.
“Snapchat won’t let me login into my account on my phone but on another phone I can without any problem on my phone it says „Due to multiple failed attempts or other unusual activities your access is temporarily disabled on Snapchat.“ does anyone know what should I do?”, a user posted on Reddit.
Others posted screenshots of the ‘temporarily disabled’ error and tagged the Snapchat support team to fix it. While the reason for the error has not been revealed, some users think it might be due to irregular activity on their accounts.
The ‘temporarily disabled’ error occurs because Snapchat thinks that the person logging in is not the actual owner. In order to protect their information, Snapchat temporarily disables the account.
“We’re aware of an issue preventing some Snapchatters from logging in. Hang tight, we are looking into it and working on a fix!” the team replied.
There has been no official update from Snapchat yet. For now, there are some workarounds for you to unlock your account. These vary for iOS and Android devices so follow accordingly.
A Reddit user explained the step-by-step process of fixing the error. Apple users can install an older version of the app.
Android users can search for the Snapchat version in repositories such as APK Mirror and then install it. They also need to clear their current cache and Snapchat data and then uninstall it.
The Android fix is simpler because a lot of people do not have expertise to use appdb. Therefore, it is difficult to get access to it.
As of now, Snapchat has been asking users to explain their problem with log in. It means they are not yet aware of the scale of the issue. We hope there is a fix available soon.