Snapchat users have expressed annoyance as some got locked out of their accounts. After the August update, many people saw a ‘temporarily disabled’ error on their Snapchat.
Reports of Snapchat ‘temporarily disabled’ error
Frustrated users took it to Twitter to report their repeated unsuccessful login attempts. They asked for a way to get access to their account.
“Snapchat won’t let me login into my account on my phone but on another phone I can without any problem on my phone it says „Due to multiple failed attempts or other unusual activities your access is temporarily disabled on Snapchat.“ does anyone know what should I do?”, a user posted on Reddit.
Others posted screenshots of the ‘temporarily disabled’ error and tagged the Snapchat support team to fix it. While the reason for the error has not been revealed, some users think it might be due to irregular activity on their accounts.
The ‘temporarily disabled’ error occurs because Snapchat thinks that the person logging in is not the actual owner. In order to protect their information, Snapchat temporarily disables the account.
“We’re aware of an issue preventing some Snapchatters from logging in. Hang tight, we are looking into it and working on a fix!” the team replied.
There has been no official update from Snapchat yet. For now, there are some workarounds for you to unlock your account. These vary for iOS and Android devices so follow accordingly.
A Reddit user explained the step-by-step process of fixing the error. Apple users can install an older version of the app.
Android users can search for the Snapchat version in repositories such as APK Mirror and then install it. They also need to clear their current cache and Snapchat data and then uninstall it.
The Android fix is simpler because a lot of people do not have the expertise to use appdb. Therefore, it is difficult to get access to it.
Here are some extra steps you can try to fix the error:
- Consider deleting any third-party apps that you may have been using to access Snapchat. After doing so, try logging into your account again to see if it has been re-enabled.
- Change your password, especially if you suspect that someone else may have accessed your account.
- Check to ensure that you are not violating Snapchat’s community guidelines, which can result in your account being disabled.
- If you’re unable to log in to your account, you can try accessing it from a different device or wait for Snapchat to unlock your account. Using web Snapchat is also an option in the meantime.
No response from Snapchat
As of now, Snapchat has been asking users to explain their problem with log in. It means they are not yet aware of the scale of the issue. We hope there is a fix available soon.
If you have reported or encountered a report of this problem on social media, there is a possibility that you may see comments referring to other Instagram/Twitter handles that claim to be able to assist you in recovering your account. However, we advise users to disregard such comments, as they are often used as a means to deceive and potentially defraud unsuspecting victims.
My snapchat has been temporarily locked for 3 weeks now, i tried to unlock it but then it said permanently locked. I haven’t done anything on my account for it to be locked, is there any way to unlock it?
All my memories are on it and i’ve lost it all.
— Meera Padhiar (@meera_padhiar) January 29, 2023
Although the accounts are intended to be disabled temporarily, some users are finding themselves permanently unable to access them even after receiving the email stating “Congratulations your account is unlocked.
Despite receiving new reports, Snapchat support still directs affected users to provide feedback on their support page instead of providing a solution to the problem. Some users are now being asked by support to send a direct message containing a screenshot of the message they receive and additional information about the issue.
Snapchat users report temporary blocks
There are reports from some users who are experiencing temporary blocks on their newly created Snapchat accounts. One user has reported that their account has been disabled on a particular device for a minimum of 2 months, and there is still no estimated time for a solution to be provided. There are some users who have not received any response to their open support tickets regarding the issue.
There are also reports that some users’ accounts are being permanently locked without any explanation. Despite numerous complaints from affected users, Snapchat support has yet to provide any response or assistance.
Additionally, users are encountering an error message preventing them from submitting a support ticket (“We had trouble submitting your request. Please try again”). Recent reports as of April 11, 2023 indicate that the problem has escalated in the past few hours, with several users now experiencing this issue.
This article is updated with latest information on April 11, 2023.